Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers and dress shoes.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their shoes sooner.
Do you offer international shipping?
Yes, Randy's Shoes ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7-14 business days.
Are your leather shoes ethically sourced?
Absolutely. We partner exclusively with certified tanneries that follow strict environmental and ethical labor standards to ensure premium quality with a conscience.
How should I care for my new shoes?
To prolong the life of your footwear, we recommend using a cedar shoe tree and applying a high-quality conditioner or protector spray every 3-6 months depending on wear.